Customer Testimonials

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DealerRater May 2, 2025

A social media ad was what caused me to contact the dealership. Ryan from online sales was quick to communicate in a welcoming and professional manner, which gave hope of a positive interaction to come. Though once I was contacted from Owen from sales, the lack of a welcome tone and professionalism was apparent. Owen was quick to ask where I lived and noted since I was outside of the city (located one county over), it was reason to not do business since their inventory was low. Based on Owens statements, I would advise focusing your marketing to within the ... Read More

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DealerRater Jun 5, 2024

TL;DR They broke a part on my truck and refused to replace it. I recently took my truck in for an issue with the rear window. I had troubleshot the issue myself and been bounced between a couple body and glass shops, and finally took it to the dealer hoping they would have a quick fix. I detailed to the service advisor that only one small part on the regulator for the backlite window was malfunctioning. The cable spooler and motor were working correctly. I demonstrated for him opening and closing the window and was very explicit that the ... Read More

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DealerRater May 7, 2023

Went to buy a truck that's been on their lot for well over a year. Turns out they sent it to auction to get rid of it, but were able to get it back for me. I told them my payment limits and they couldn't do it, so I was willing to walk away. They ran out to the parking lot after me as I was leaving and said they could do a little better, which was still more than my max payment. I said they need to work on the price for the truck but they wouldn'... Read More

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DealerRater May 3, 2023

The service department is horrible. They have no customer service skills and no compassion for their customers. They have had my Jeep Grand Cherokee for 5 months now and still have not been able to get a transmission. They just keep telling me it is on order and there is no ETA. This is not acceptable. I work in a job where people order things everyday. When a customer's order is delayed and they want to know what is taking so long I look into their order, make phone calls and do tracking to see what is going on. I ... Read More

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DealerRater Feb 6, 2023

This place solidified that salesman are dishonest and will say anything to make a sale. Including selling a car with frame damage. Jason (the salesman who actually owned the car we bought) was so kind as to lie and tell us that the car had gone through 2 different service shops. One was the dealership and one was a separate Chevy dealership. We get it home (we live in Medford and had to drive 4 .5 hours for this car) and there is frame damage on the front end but the salesman swears it wasn't ever in an accident. The battery terminal ... Read More

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DealerRater Sep 29, 2022

The salesman Russell McMillan was amazing as was the finance guy, the shop gets busy as expected but most the time the salesman do all they can to accommodate as best they can.

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DealerRater May 19, 2022

I would not recommend this dealership to anyone. They required me to give them a deposit on a truck I was going to purchase that needed a transmission under warranty. They told me one date of completion but I’m reality they had no idea. When I backed out of the deal they refused to refund my deposit. It has been nearly two months since they ordered the part and it still not there. I could no longer wait. In my opinion they just wanted to get me on the hook for a truck they had no idea when or ... Read More

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DealerRater Dec 15, 2021

I bought a car on 12/4/21 the very professional seller. The only problem is that I bought the car at night and did not think about checking the oil because all the dilers give a general check to the cars to sell them and the next day I check it I found that. They had not done any service, they lacked all the liquids. That made me think that it was not a very reliable diler, but it was too late, they promised me a discount on tires but they never called me 👎🏾👎🏾

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DealerRater Oct 5, 2021

We worked with Kobe Jenson in sales and the entire management team. Excelent service experience!

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DealerRater Sep 20, 2021

Purchased a certain type of Jeep model I and been searching about 4 months for from Jim Doren in McMinnville, OR. I knew the market for the vehicle I was after but found most dealers to be way over priced, both new and used. When I contacted this dealership via auto trader. I was promptly contacted back by one of their friendly sales people. We talked about the model they had that I was interested in. We did a bit of negotiating and arrived at a very fair number for both of us. I flew to McMinnville, later that same week ... Read More

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DealerRater Feb 6, 2021

Kobe Jenson was professional and responsive, I enjoyed doing business with him and the dealership. He drove the car from McMinnville to my home in Portland saving me an expensive Uber ride.

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DealerRater Sep 7, 2020

I worked with Kobe Jenson on a deal for a 2008 Cadillac CTS. He worked hard to get me the best interest rate for financing. He was very professional and accommodating. Although, they forgot to give me a trip permit when I left.

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DealerRater Aug 13, 2020

Purchasing our car was easy, we negotiated a car top rack. It took them weeks to finally get it in and then a part was missing. We are still waiting on the part and it's been two weeks. No call, no information about it at all. No service after the sale. We bought a Honda CRV

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DealerRater Jul 28, 2020

Ordered an Ram truck. Very easy and James was very helpful. Once the truck arrived, the rest of the buying experience was very quick and smooth

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DealerRater Apr 18, 2020

I worked with Kobe and had a fantastic experience working with him! This dealership worked HARD to get me a great deal. I appreciate them!

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DealerRater Jul 2, 2019

This is by far the worst experience I have ever had when buying a car. I bought my car May 9th and have yet to get my title so that I can get my plates. There have been issues with the financing department because I moved from Washington to Oregon 5 days after purchasing my car so the taxes are wrong. However, it seems like no one is even trying to resolve the issue. After calling several times, I finally talked with someone on the phone who told me the only way to fix it was to resign the paperwork and ... Read More

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DealerRater Aug 14, 2018

Purchased a Jeep from this dealer as well as had my first Jeep serviced there. The worst experience in all departments that I have ever experienced. No one takes responsibility. They tell you what they think you want to hear and never follow through. Regret going there. Will drive out of town to go to another dealer to service my vehicle.

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DealerRater Aug 8, 2018

Attempted to have a Jeep vehicle serviced under factory warranty and after waiting two weeks for our appointment we where turned away and our new jeep was never repaired!

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DealerRater May 17, 2018

Bobby was very helpful, he guided me through the process, and found me a great deal on a new vehicle that the other dealers thought was too good to be true. I would without hesitation buy my next vehicle here.. Thanks guys!

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DealerRater Mar 30, 2018

At the age of 73, this was the best car buying experience I've ever had. Salesman research looking for exactly the right car, no high pressure sales, then after purchase assistance getting the car home, since I'd driven 100 miles to the dealership, because the the excellent treatment I had received over the phone. Highly recommend this dealership and the personnel. A close friend purchased a vehicle here a few weeks ago. Her impression mirrored mine.

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DealerRater Oct 24, 2017

Worst example of customer service I have ever experienced! When you pay cash for car at a dealership you expect to have no issues with the title. 1) My husband I purchased a Tahoe and received Our title in the mail. Thinking everything was fine we went to the DMV and attempted to get our license plates 2) Turns out the dealership screwed up and did not fill out the title correctly from the previous owners. 3) I was told they would correct the error after the salesman Darrin Stutzman told me the dealership never made that mistake before.... 4) Two more times back ... Read More

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DealerRater Apr 18, 2017

Bobby Dye was the sale person that helped me with the purchase of my 2007 Dodge Durango. He made my experience the absolute best! He was very helpful and when above and beyond from the moment that he took my call. He made sure that everything was in order before I showed up to have them look at my trade in! He made it so simple and easy! Jim Doran Auto Center actually went to work and got me a better interest rate, payment and lender than I walked in with!! I am so very pleased, this was the best buying ... Read More

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DealerRater Aug 29, 2016

I bought a used car from this dealer and learned afterward that it had an electrical problem. It only appeared when the temperature was hot so they didn't know about it and it didn't appear during my test drive. They went more than the extra mile to get it fixed and make sure my car works. I would recommend them to anyone.

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DealerRater May 2, 2016

My husband and I worked with Darin Stutzman and had an amazing experience. Thank you to Darin and being able to get us into the vehicle that we had our hearts set on. He was easy to work with and made the experience so simple.

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DealerRater Apr 15, 2016

I cannot say enough great things about this dealership and the gentleman we worked with. I had my heart set on a Toyota 4Runner but thought "I'll just stop in here to make sure I'm making the right decision." Thankfully, I was greeted by a gentleman by the name of Darin Stutzman. I explained to him what I was wanting and he pointed me towards the Dodge Durango. He quickly showed me to the car, and off we went on a test drive. I quickly fell in love with the car but had a few things ... Read More

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DealerRater Nov 21, 2015

I got a letter today congratulating me on it being the 3rd anniversary of purchasing a new vehicle at Jim Doran Auto Center. It irritates me every year when I get one of these letters. This time they provided me with a list of websites they wanted me to provide a review of my experience. Even though I have verbally told lots of people about their poor customer service I have never written a review. After I had signed the papers on the purchase, I pointed out that the tire pressure warning light was on. I was told to go ... Read More

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DealerRater Oct 8, 2015

Bought a 2010 X5M there, what appeared to be a great service history and they claimed passed their inspection. Got a Service Vehicle warning light up first startup for needing a brake flush, entire was horribly dirty, interior looked like it had dried milk on the door, they budged $250 on the price once I pointed these things out. It was a Sunday, I know how to work on BMW's, so I bit the bullet...and then took one as well. One week into ownership and the injectors fail, I found a "deal" on them for $900 then a ... Read More

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DealerRater May 21, 2015

Car I purchased was over priced for condition, pointed out tire's were worn and mika shruged off, bought to les scwab and the manager agreed, also was told there tech went through engine, wrong again car needed immediate tranny service, dont go to this dishonest over priced dealer!!!

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DealerRater Apr 23, 2015

The salesman Mika was friendly and knowledgeable. He listened to how I was going to be driving the car and made some very useful recommendations. He was up front about the cost, the financing and made the whole experience stress-free. He even told me to come back with the car in a few days and he would go over all the features again. This is the second great experience we have had here - I would never buy anywhere else.

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DealerRater Mar 28, 2015

I purchased my car a month and a half ago, and so far I am extremely pleased with it. Greg was helpful and professional. The price was good and the car is performing well. I dislike car shopping, but this transaction was painless. Thanks for making it so.

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DealerRater Mar 5, 2015

I had the best car buying experience at Jim Doran Auto Center! My salesman, Isaac Gallegos, was very nice, knowledgeable, and professional. I highly recommend getting your next car from Jim Doran Auto Center.

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DealerRater Feb 7, 2015

Mr. Jim Doran and ANY Customer, If you want the following, please visit this dealer: - Honesty - Responsiveness - Simple buying process - No Hassle I have not had to deal with a dealer in over 10 years and THIS dealership has set the bar for any car buying experience I hope to receive in the future. I WILL come back here first, even if they do not have the car I seek. I'd prefer they find it for me! You cannot beat this experience! Please feel free to use me as a reference moving forward if you like! ... Read More

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DealerRater Feb 5, 2015

I was looking for a new car and Sam and Mika were extremely helpful, in helping me find something that I like and something that was affordable. I love my new car and am very satisfied with the service I received.

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DealerRater Jan 26, 2015

I bought a 2014 Chrysler T/C, Bobby Dye was our salesman. It was very pleasant working with him as he was very professional, knowledgeable and courteous and should be an asset to Doran Auto. My wife and I would not hesitate to buy another vehicle in the future at Jim Doran. Thank you, John Schneider

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DealerRater Oct 18, 2014

My son and I were looking for a car to get him back and forth to college and work.After shopping at a half a dozen dealerships and private parties,we went to Doren auto center in McMinnville. Steve Clay met us as we arrived. We told him what we wanted and what price range we needed. He checked the inventory and found us a 2005 Aveo.Perfect! We went for the test drive and was sold. There was a few minor problems with the car,as the check engine light kept coming on. Steve told us that would be fixed . ... Read More

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DealerRater Oct 8, 2014

Purchased a 2014 Jeep with Isaac Gallegos help. Great experiance and could not be happier Highly recommend going here for your vehicle. I will recommend them to all friends and family.

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DealerRater Sep 20, 2014

We bought a used car from this dealership, it is a Mazda 2, the car itself is awesome! We feel like we got a phenomenal car and a wicked deal. I would definitely recommend this dealership to anyone who is in the market for a new or used automobile.

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DealerRater Aug 18, 2014

We were extremely weary about purchasing a vehicle due to previous experiences. However, this experience exceeded all our expectations far beyond what we could have hoped! Darin was extremely personable and down to earth, He was straight forward in a very respectful manner, which was extremely appreciated. There was no "smooth talking salesman" about him. There was no pressure about it. He really made the whole process painless. We purchased a pre-owned 2011 Chevy Malibu and completely love it. In fact, I'm having a tough time keeping my husband away from MY car. 🙂 The price was well below ... Read More

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DealerRater Jul 28, 2014

I walked into the dealership one salesman gives me one price while another says something else I figured it had to be a mistake.. then everyone left so I walked out!

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DealerRater May 4, 2014

My experience was wonderful. I came over from the coast to look at a Jeep and drove away with it the same day. Darin went above and beyond to help me find the right car with the features I needed. He took the time to make sure I was getting the best rates and even got me set up with an insurance agent who found me a great price! This was my first time buying a car from a Dealership and will absolutely be returning for any of my future needs.

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DealerRater Apr 9, 2014

Love my new to me car I have purchased several cars from these guys in the past and appreciate the straight forward deals that they do for there customers. Thanks again to the great people there.

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DealerRater Apr 8, 2014

The sales team is very knowledgeable about their brands and happy to help the customer however they can. Sam went above and beyond in his efforts to get us the best possible deal on the car of our dreams...he even came in on his evening off to finalize the deal. I would highly recommend this dealership to anyone who is in the market for a new or used car. Their professionalism is unmatched!!

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DealerRater Mar 18, 2014

I was lucky enough to have Faleata Mika as my sales rep. Mika made my car buying experience a real pleasure! Would certainly recommend Mika!

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DealerRater Aug 28, 2011

We made the trip from Portland to McMinville to look at 3 cars one at another lot and 2 that were suppose to be at this lot. Both cars were on their website so as most people would assume, we thought that it ment that they were still on the lot and for sale. We got to the lot only to find out that one of the cars was already sold, and had been for a few days...and the other had been rented out to a community event in Eugene and wouldn't be back until the next weekend. We should ... Read More

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